πŸ‘• Product & Customization

Q1: What types of apparel do you manufacture?

We produce custom T-shirts, hoodies, sportswear, casual wear, and more β€” all tailored to your brand’s specifications.

Q2: Can I fully customize my order?

Yes! You can customize fabric type, measurements, colors, prints (screen, sublimation, embroidery), labels, and packaging.

Q3: Do you offer samples?

Yes. Sample orders can be requested to verify quality before placing bulk orders. Charges may apply but are refundable upon full order placement.

πŸ“¦ Orders & Production

Q4: What is your minimum order quantity (MOQ)?

Get started with low MOQs designed to fit your business.

Q5: How long does production take?

Standard production time is 2–4 weeks, depending on order complexity and volume. Expedited options may be available.

Q6: Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement. After that, production may already be underway.

🌍 Shipping & Delivery

Q7: Do you ship internationally?

Yes, we deliver worldwide via trusted partners like DHL, FedEx, and TCS.

Q8: How long does shipping take?

Shipping typically takes 5–10 business days after production, depending on your location.

Q9: Are there customs or import duties?

Import duties may apply depending on your country’s regulations. These are the responsibility of the buyer.

πŸ’΅ Payments & Policies

Q10: What payment methods do you accept?

We accept bank transfers, Western Union, and secure international payment methods.

Q11: What is your return/refund policy?

Returns are accepted for defective or incorrect items. Customized products are non-refundable unless they arrive damaged.

Q12: How do I request a refund?

Contact us within 14 days of receiving your order with photos and order details. We’ll guide you through the return process.

🏭 Company & Support

Q13: Where are you located?

Our facility is based in Sialkot, Pakistan, a global manufacturing hub.

Q14: Can I visit your factory?

Yes! Factory visits are welcome with prior appointment.

Q15: How do I contact support?

Email us at info@birdborindustry. Our team responds within 24 hours on business days.